Refund policy
We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at hideousrecordsau@gmail.com.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at hideousrecordsau@gmail.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Change of Mind
We do not offer returns or refunds for:
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Change of mind
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Incorrect selection
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Duplicate purchases
Please choose carefully.
Return Conditions
Approved returns must:
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Be securely packaged to avoid damage in transit
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Include proof of purchase
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Be sent within the timeframe provided after approval
Return Shipping
Customers are responsible for return postage costs.
If an item is confirmed to be faulty, damaged, or incorrect, we will reimburse reasonable return shipping costs.
Unfortunately, we cannot accept returns on sale items or gift cards.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at hideousrecordsau@gmail.com.